Booking Process and Deposit

To secure a booking with HB Events, clients must first submit an enquiry via our social media platforms or through our online form. Once we confirm event details, clients must complete a booking form.

A non-refundable deposit of 50% of the total event cost is required to confirm the booking. This deposit must be paid within 7 days after the booking form is submitted.

The deposit ensures that your event date and services are reserved. 

No booking is considered confirmed without the deposit and the contract being signed.

Payment Terms

The remaining balance of the total event cost is due 10 days before the event date unless otherwise agreed in writing by HB Events.

Payments can be made via BACs transfer to HB Events. Bank details will be provided upon request.

Failure to pay the remaining balance by the deadline may result in the cancellation of the event, and the deposit will not be refunded.

Cancellation Policy

Client Cancellations:

Cancellations must be made in writing to henry@hbevents.org.

If the client cancels the event, the deposit will be forfeited. No refunds will be issued for the deposit under any circumstances.

Cancellations made 7 days or fewer before the event will not receive any refund for additional payments made beyond the deposit.

Cancellations made more than 14 days before the event will receive a refund for any payments made beyond the deposit.

Company Cancellations: 

In the unlikely event that HB Events must cancel, the client will receive a full refund, including the deposit, or the option to reschedule for an alternative date, subject to availability. HB Events is not responsible for cancellations due to circumstances beyond our control, such as extreme weather or force majeure events.

Refund Policy

Non-Refundable Deposit: 

The deposit paid to secure the event is strictly non-refundable.

If the client cancels within 7 days of the event, no refunds will be issued for any additional payments made beyond the deposit.

Refunds, excluding the deposit, are only applicable if cancellations are made more than 14 days before the event date.

Rescheduling Policy

Client-Initiated Rescheduling:

Clients must notify HB Events in writing if they wish to reschedule the event. Rescheduling will be subject to availability.

The deposit can be transferred to the rescheduled date, provided the request is made at least 21 days before the original event date.

Additional fees may apply if the rescheduling request is made less than 20 days before the event.

Company-Initiated Rescheduling: 

If HB Events needs to reschedule the event due to unforeseen circumstances, we will offer alternative dates. If no suitable date is available, the client will receive a full refund, including the deposit.

WhatsApp Communication

Upon confirmation of your booking, all relevant parties will be added to a dedicated WhatsApp group for ongoing communication. This group will be used to coordinate event details, share updates, and ensure alignment leading up to the event.

No-Show and Late Attendance

If the client or their guests fail to attend the event, no refunds will be issued, and the full payment for the event will still be required.

Late attendance will not extend the agreed event duration unless specifically arranged in advance. Any overtime will be charged at a rate of £40/hour.

Liability

HB Events will not be held liable for any damages, injuries, or losses that occur during the event that are outside of our control.

The client is responsible for any damages caused to the venue or equipment during the event.

Agreement

By booking with HB Events, you agree to the terms outlined in this policy. These terms are also bound by our formal HB Events Booking Contract, which must be signed by the client upon confirmation of the event.

For any questions or clarifications regarding this policy, please contact us at henry@hbevents.org.

Complaints Procedure

At HB Events, we are committed to providing high-quality services and ensuring client satisfaction. If you have any concerns or are dissatisfied with any aspect of our service, please follow the steps below:

Initial Feedback:

Raise your concern directly with the event manager on-site during the event, if possible, to allow us the opportunity to address and resolve the issue promptly.

Formal Complaint:

If the issue is not resolved at the event, or if you prefer to raise it afterward, please submit a written complaint within 7 days of the event to henry@hbevents.org.

Include your event details, a clear description of the issue, and any supporting information.

Review Process:

Upon receipt of your complaint, we will acknowledge it within 3 working days.

A thorough investigation will be conducted, and we aim to provide a resolution within 14 working days. If additional time is required, we will inform you of the updated timeline.

Resolution:

We will communicate the outcome of our investigation and any actions we will take to resolve the issue.

If you are unsatisfied with the resolution, you may request a further review, which will be handled by a senior member of HB Events.

We value your feedback and use it to continually improve our services. Thank you for choosing HB Events.